gojackpot Responsible Gaming — Keeping Play Safe and Enjoyable
At gojackpot, we believe that gaming should always be a source of entertainment — never stress or financial pressure. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform.
Applies to all gojackpot players in the Philippines. For 21 years old and above only.
What Tools Does gojackpot Provide to Help You Stay in Control?
We have built practical, easy-to-use tools directly into the platform so that every player can manage their gaming activity at any time — no complicated process required.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your gojackpot account at any time through your account settings. Once a limit is in place, the platform will not allow you to deposit beyond that amount within the chosen period. Lowering your limit takes effect immediately, while requests to raise a limit are subject to a mandatory cooling-off period to give you time to reconsider. This tool is designed to help you stay within a budget that is comfortable for your personal financial situation. We strongly encourage all players to set a deposit limit when they first register.
Session Time Reminders
Losing track of time is one of the most common ways that gaming sessions can become longer than intended. gojackpot allows you to set session time reminders that will notify you when you have been playing for a set duration, such as 30 minutes or one hour. These reminders appear as on-screen notifications and are a gentle prompt to take a break, check in with yourself, and decide whether you want to continue. Taking regular breaks is one of the simplest and most effective habits for keeping gaming enjoyable. You can adjust or disable these reminders at any time from your account preferences.
Cooling-Off Period
If you feel that you need a short break from gaming, you can activate a cooling-off period that temporarily suspends access to your account for a chosen duration — from 24 hours up to several weeks. During a cooling-off period, you will not be able to log in, place bets, or make deposits, giving you the space to step back without permanently closing your account. This option is available instantly from your account settings and does not require you to contact support. It is a useful middle ground between a brief pause and a full self-exclusion. We encourage players to use this tool proactively whenever they feel their gaming habits need a reset.
Self-Exclusion
Self-exclusion is a more permanent option for players who feel they need to stop gaming for an extended period or indefinitely. When you self-exclude, your account is closed and you will not be able to register a new account for the duration of the exclusion period. We take self-exclusion requests seriously and process them promptly — typically within 24 hours of your request being received. If you choose a permanent self-exclusion, our team will not contact you with any promotional material going forward. To request self-exclusion, please reach out to our support team at [email protected] with your account details and preferred exclusion period.
Activity History
Your account dashboard includes a full activity history showing your deposits, withdrawals, bets placed, and session durations over any selected time period. Reviewing your activity history regularly is one of the best ways to stay aware of your gaming patterns and spot any changes in behaviour before they become a concern. The history is presented clearly and is always accessible from your account page without needing to contact support. We recommend checking your activity summary at least once a month as part of a healthy gaming routine. Transparency about your own habits is a powerful first step toward staying in control.
Support Team Access
Our support team is available to assist any player who has concerns about their gaming behaviour or who needs help activating any of the responsible gaming tools described on this page. You can reach us at any time by emailing [email protected], and we will respond as quickly as possible with practical guidance and assistance. All responsible gaming enquiries are handled with complete confidentiality and without judgement. We are committed to treating every player with respect and care, regardless of the nature of their concern. You do not need to be in crisis to reach out — early conversations are always welcome and encouraged.
How Do You Know If Gaming Is Becoming a Problem?
Recognising the early warning signs is the most important step. The following indicators may suggest that gaming is having a negative impact on your life or the life of someone you care about.
- Spending more money than you can afford to lose
- Chasing losses by placing larger or more frequent bets
- Feeling anxious, irritable, or restless when not gaming
- Neglecting work, school, or family responsibilities
- Borrowing money or selling possessions to fund gaming
- Lying to friends or family about how much you play or spend
- Using gaming as a way to escape stress or negative emotions
- Repeatedly trying to cut back but finding it difficult to do so
- Feeling that you need to gamble with increasing amounts to feel excitement
- Experiencing guilt or shame after a gaming session
If any of these signs feel familiar, please do not hesitate to reach out to our support team or one of the external organisations listed below. Seeking help early makes a significant difference, and there is no shame in asking for support. gojackpot is committed to providing a safe environment for all players, and we take problem gambling concerns very seriously. You can also speak to a trusted friend, family member, or healthcare professional if you are not ready to contact us directly. Remember that gaming should always be a form of entertainment — the moment it stops feeling that way, it is time to take a step back.
Where Can You Find Additional Help in the Philippines?
If you or someone you know needs professional support, the following organisations provide confidential assistance to individuals affected by problem gambling in the Philippines.
NCMH — National Center for Mental Health
The National Center for Mental Health in the Philippines operates a 24-hour crisis hotline and provides professional mental health services, including support for behavioural addictions such as problem gambling. Their services are available to all Filipinos and can be accessed by calling their crisis line. Reaching out to a mental health professional is a sign of strength, not weakness, and the NCMH team is trained to provide compassionate, non-judgmental support. If you are in crisis or feel overwhelmed, please contact them immediately. Early professional intervention significantly improves long-term outcomes for individuals experiencing gambling-related difficulties.
Gamblers Anonymous Philippines
Gamblers Anonymous is a fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are held regularly across the Philippines and provide a safe, confidential space for anyone who feels that gambling has become unmanageable in their life. There are no fees or dues for membership, and no requirement to disclose your identity publicly. The peer support model has helped millions of people worldwide achieve lasting recovery from problem gambling. If you are looking for community-based support, Gamblers Anonymous is an excellent starting point.
Talk to gojackpot Support
Our own support team is always your first point of contact for any responsible gaming concern related to your gojackpot account. Whether you want to set a limit, take a break, or discuss a concern in confidence, we are here to help without judgement. You can email us at [email protected] at any time and we will respond promptly with the assistance you need. We can also help connect you with appropriate external resources if you feel that professional support would be beneficial. Your wellbeing is more important to us than your activity on the platform, and we will always prioritise your safety over everything else.
Have More Questions About Staying Safe on gojackpot?
Our FAQ covers common questions about account controls, limits, and platform policies. You are also welcome to log in and review your account settings at any time.