gojackpot Privacy Policy — How Your Personal Data Is Handled

When you register and use gojackpot, we collect certain personal information that is necessary to operate the platform and comply with applicable Philippine regulations. This includes your full name, date of birth, mobile number, email address, and a government-issued identification document for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, game activity logs, and device information including your IP address, browser type, and operating system. Location data may be collected to confirm that you are accessing the platform from within the Philippines, as required by our operating terms. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for verification and compliance.

The personal information we collect is used for a number of clearly defined purposes that are directly related to your use of the platform. Primarily, your data is used to create and manage your account, process deposits and withdrawals in Philippine Pesos, and verify your identity in line with anti-money laundering requirements applicable in the Philippines. We also use your information to provide customer support, send you important account notifications, and ensure the security and integrity of the platform. Where you have opted in, we may use your contact details to send you relevant promotional communications — you can withdraw this consent at any time by contacting our support team. We do not use your personal data for any purpose that is incompatible with the reasons stated in this policy, and we will always inform you if we intend to use your information in a new way that requires your consent.

gojackpot does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be legally required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by applicable law or a valid legal order. Any third party that receives your data is bound by strict confidentiality obligations and is not permitted to use it for any purpose beyond what is necessary to deliver the service. We will always take reasonable steps to ensure that your information is protected whenever it is shared with an authorised third party.

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering legislation applicable in the Philippines. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you. If you request the closure of your account, we will process that request promptly, but please be aware that certain records must be retained for the legally required period regardless of your request. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. All data transmitted between your device and the gojackpot platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured systems with restricted access controls. Our team regularly reviews and updates our security practices to address emerging threats and to maintain a high standard of data protection for all players. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and without undue delay. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

As a player based in the Philippines, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access the personal information we hold about you, to request corrections if any of that information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, to request that we restrict how we use your data in specific circumstances, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team by email at [email protected], and we will respond to your request within the timeframe required by applicable law. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.

gojackpot uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the platform is used so that we can continue to improve it. Essential cookies are required for the platform to function correctly and cannot be disabled, while optional analytics cookies help us understand player behaviour in aggregate, anonymised form. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more detailed information about the specific cookies we use and how to manage them, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you through the platform or by email to the address registered on your account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal data, please reach out to us at [email protected] and we will do our best to address your concerns promptly and fairly. For related information, you may also review our Terms and Conditions and our Responsible Gaming guidelines.